PROFESSIONAL SUMMARY

Experienced Technology Director, specialising in programme and project management, business and technology transformation, process improvement, and regulatory compliance. Adept at developing long-term professional relationships at all levels. A motivational leader experienced in building, directing, and training diversified teams, across broad technical and business disciplines.

WORK EXPERIENCE

I’ve extensive experience of IT leadership, which I’ve built through a 30 year career in technology having worked in most areas of the IT function. For the past 10 years I have been focussed on Programme/Project Management as well as providing consultancy services to help organisations build sustainable Project Management Offices, delivering better and clearer strategic oversight, control and management of their technology roadmaps.

RECENT ROLES

Business Operations Technology Director

M3 (EU) Ltd | Oct 2021 - Dec 2022

  • As a member of the Senior Leadership Team working to drive effective decision-making, accountability and oversight across the portfolio of projects/programmes

  • Worked across all business sectors (at all levels) to develop a robust standards-based project life cycle, suited to both Agile and Waterfall activities

  • Launch of global Project Management Office, providing accurate tracking and status of programmes/projects across the business in all locations

  • Provided a 10-fold improvement on project throughput

Programme Manager and Management Consultant

Blue International | May 2021 - Oct 2021

  • With the Global VP of HR and Culture developed a roadmap to transform organisational effectiveness, build capability & talent, build a productive, safe & inclusive respectful culture and build an engaged workforce

  • Negotiations with Ghanaian Government Ministers, Unions, Ghanaian Army and local community leaders to ensure legal compliance and just and fair support for those affected by the outcome

  • Ensured all risks were adequately considered with “people safety first” mitigation

  • Managed the gold mine project to transform the working practices of an underperforming mine

PROF. QUALS

  • Prince2 Practitioner

  • AgilePM Practitioner

  • ITIL Foundation (V2 & V3)

  • Former Microsoft MCP

  • Former Oracle DBA

SKILLS

TECHNICAL

  • Perl

  • PHP

  • VBA

  • SQL

  • Shell Scripting

TOOLS

  • Office365

  • Jira

  • Notion

  • Workfront

  • OmniFocus /Plan

HARDWARE

  • Dell

  • HP

  • Apple

PRIOR ROLES

2020 - To Date Ultra Project Management Services Ltd Managing Director
2021 - 2022 M3 (EU) Ltd Business Operations Technology Director
2005 - 2020 Debenhams plc Programme/Project Manager; Service Manager - Retail; Service Center Manager; 2nd Line Support Manager
2003 - 2005 3 5 Solutions Ltd Managing Director
2001 - 2003 BT Major Programme Manager
1999 - 2001 Winterthur Life Senior IT Consultant
1997 - 1999 Walsh International Product Consultant and Microsoft & Oracle Consultant
1996 - 1997 Securicor Alarms Contract Exchange Administrator & Developer
1996 Glaxo/Wellcome Contract Desktop Support
1995 - 1996 Friends Provident Financial Adviser
1989 - 1994 American Express Credit & Senior Credit Analyst
1987 - 1989 Sun Alliance Accounts Assistant

Testimonials & Recommendations

  • Dan Hornblower

    Mark is a brilliant PM with the capabilities to adapt to any project given to him. He has the innate skill to thoroughly manage the smallest detail and escalate only the necessary pieces. His stakeholder management skill is excellent, keeping all stakeholders involved and update throughout.

    LinkedIn Profile

  • Jeff Maciorowski

    Mark was tasked with coming in and helping to build out a Project Management Office from the ground up. Let me tell you, that was no easy task.

    Mark used his years of experience to get a good understanding of the business, reached out to the myriad of teams at M3 and helped explain the new processes and guidelines for working with the engineering team and finally, worked feverishly to complete the tasks he was given.

    Mark is extremely easy to work with, cares about the company and his coworkers and always tries his best to make everyone succeed. Anyone will be lucky to have Mark join their team!

    LinkedIn Profile

  • Rohit Thakrar

    I have worked with Mark for several years at Debenhams and was impressed with Marks consistency in delivering solutions. Mark also managed a major complex multi-million pound Retail PCI project which impacted all stores successfully.

    Mark is very dedicated, passionate, professional in his work ethics.

    LinkedIn Profile

  • Martin White-Rose

    I found Mark to be an outstanding Project Manager; diligent, hard working and steadfast in ensuring that realistic, achievable milestones are agreed between the business and project resources (both internal staff and external consultants).

    Mark ensured that requirements, risks and opportunities were well communicated and understood by all parties, and that goals were monitored and achieved effectively.

    LinkedIn Profile

  • Andrew Tiller

    I have worked with Mark for a few years and noted that he keeps a comprehensive list of project tasks that need doing. He is diligent at keeping the RAID logs upto date and provides regular progress reporting to interested stakeholders. He is diligent at chasing up people to get tasks done in order to deliver the projects.

    LinkedIn Profile

  • Adam Hutchings

    I've worked with Mark since his move into the contracting world and placed him into his first assignment as a Project Manger with Nisbets.

    During this time I've found Mark to be extremely professional and he has had a fantastic impact on the projects he's led. He's consistently received excellent client feedback and I'd highly recommend him to any prospective employer.

    LinkedIn Profile